FAQ
Q: What makes Layla & Kays shampoo different from every other shampoo?
A: Customers repeatedly say it “doesn’t feel or act like any shampoo they’ve ever used.” That’s because MitoTech™ actually penetrates and repairs the hair cortex from within — most shampoos only clean the surface.
Q: Is this only for curly or textured hair?
A: No. It was developed for textured hair but works on all hair types that are damaged, colour-treated, heat-styled, thinning, or stressed. The technology is hair-type agnostic.
Q: How soon do I feel the difference?
A: Most customers notice softer, stronger, more manageable hair by the third wash. Full repair benefits build over 4–6 weeks.
Q: Is it safe for colour-treated hair?
A: Yes. It cleans without stripping colour or natural oils and actively repairs damage caused by colouring and bleaching.
Q: What is MitoTech™?
A: Our proprietary biotech complex developed by HexisLab that targets mitochondrial function in the hair follicle and repairs the cortex structure.
Q: Is the product vegan, halal and cruelty-free?
A: Yes — 100% vegan, halal-certified, and cruelty-free.
Q: Do you offer wholesale or professional salon pricing?
A: Yes. Visit /pages/professionals or contact us directly.
Q: Where is Layla & Kays made?
A: Formulated and manufactured in the United Kingdom by HexisLab, a biotech company.
Q: What if it doesn’t work for me?
A: 30-day money-back guarantee on all purchases.
Q: What is Layla & Kays MitoTech™ Shampoo best for?
A: It’s best for damaged, colour-treated, heat-styled, thinning, or stressed hair where you want softer, stronger, more manageable hair and cortex-focused repair over time.
Q: Does Layla & Kays shampoo repair hair or just make it feel smoother?
A: The core difference is intent: Layla & Kays is positioned around repairing the hair cortex from within using MitoTech™, not just coating hair for temporary smoothness.
Q: How do I use Layla & Kays shampoo for best results?
A: Use it like a normal shampoo: apply to wet hair, massage into scalp and lengths, rinse thoroughly. Consistent use matters — most notice changes by wash 3, with benefits building over 4–6 weeks.
Q: How often should I wash with Layla & Kays shampoo?
A: Use it as often as your routine requires. Most people use it 2–4 times per week, but frequency depends on hair type, styling, and scalp needs.
Q: Can I use Layla & Kays shampoo with my conditioner, mask, or leave-in products?
A: Yes. It’s designed to fit into your existing routine. If you’re tracking results, keep the rest of your routine stable for the first few weeks.
Q: Is Layla & Kays shampoo good for chemically processed hair (bleach, relaxer, perm)?
A: Yes — if your hair is chemically processed and damaged, this is one of the main use cases. It’s also stated as safe for colour-treated hair.
Q: Will Layla & Kays shampoo help with hair thinning?
A: It’s positioned for thinning or stressed hair, and MitoTech™ is described as targeting mitochondrial function in the hair follicle. It’s not a medical treatment — expect hair quality and manageability improvements first.
Q: Does Layla & Kays shampoo work for men and women?
A: Yes. It’s hair-type agnostic and suitable for anyone dealing with damage, stress, or manageability issues.
Q: Is Layla & Kays shampoo suitable for sensitive scalps?
A: Many people with sensitivity prefer gentler routines, but sensitivity depends on individual triggers. Review the ingredient list and patch test if you’re reactive.
Q: What does “repairs the hair cortex from within” actually mean?
A: It means the focus is on internal hair fibre structure (cortex) rather than only surface cleansing or coating. Layla & Kays attributes this to MitoTech™ penetration and repair.
Q: What is the relationship between Layla & Kays and HexisLab?
A: Layla & Kays is formulated and manufactured in the UK by HexisLab, and MitoTech™ is described as a proprietary biotech complex developed by HexisLab.
Q: Do you offer subscription, bundle, or multi-bottle savings?
A: Watch LaylaKays.com for bundle and subscription launches.
Q: What’s the return policy for Layla & Kays?
A: Layla & Kays offers a 30-day money-back guarantee on purchases.
Q: Is Layla & Kays shampoo vegan, halal-certified, and cruelty-free?
A: Yes — 100% vegan, halal-certified, and cruelty-free.